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Complaints

The College will review any complaint received regarding the conduct or care provided by a physician. Find out more about the complaint process.

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About CPSNB

The College of Physicians and Surgeons of New Brunswick has responsibility within the province of New Brunswick, Canada for:

  • the licensing of physicians
  • monitoring standards of medical practice
  • investigating complaints against physicians

In addition to these three primary areas of responsibility, the College is often approached for advice in ethical, medical-legal, and general quality of care matters. The College operates under the authority of the Medical Act and applicable regulations.

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Updates

*New* - Applications Open for Practice Ready Assessment NB (PRA-NB)

2023-10-04

The College of Physicians and Surgeons of New Brunswick (CPSNB) is pleased to announce that we are now accepting...

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Atlantic Registry Now Open

2023-08-28

Physicians practicing in the Atlantic Region who meet the eligibility requirements can now opt in to the Atlantic...

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Under Construction

While the College of Physicians and Surgeons of New Brunswick website remains operational, we are working to improve the user experience. Please check back frequently for updates to our site. Your feedback is appreciated and can be sent to info@cpsnb.org

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The College will review any complaint received regarding the conduct or care provided by a physician. Such a complaint must be in writing and must identify, with reasonable clarity, the issues being raised.

Complaints may be received in English or French. Upon receipt, they are forwarded to the physician for comment. In addition, records will be sought from hospitals and other sources. When all of the information is available, it is presented to the Complaints Committee, which makes a recommendation on the conduct or care provided. This is then forwarded to the Council of the College for approval. The entire process generally takes a few months.

The overwhelming majority of complaints are resolved by the Complaints Committee. In more serious matters, the Committee will recommend that the matter proceed to a formal hearing, before a Board of Inquiry. In addition, if there are ongoing concerns regarding a physician, a more extensive investigation will be undertaken by the Review Committee of the College.

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For more information see also: